Terms & Conditions

1.1“SKPHost” means SKPHost Web Solution and, where applicable, its authorised personnel, infrastructure and service partners.

1.2“Customer”, “you” or “your” means the individual, business, organisation or other legal person purchasing, accessing or using a SKPHost service.

1.3“Account” means the Customer account through which SKPHost products, invoices, support and related services are managed.

1.4“Service” includes any hosting, server, domain, licence, SSL, add-on, technical service or other product supplied through SKPHost.

1.5“Customer Content” means files, websites, databases, emails, applications, media, code and other information uploaded, stored, transmitted or processed by the Customer through a Service.

1.6“Third-Party Service” means software, infrastructure, licences, networks, registries, certificate authorities or other products or services supplied partly or entirely by an independent provider.

1.7“Policies” means these Terms together with applicable SKPHost policies, including the Refund Policy, Privacy Policy, Acceptable Use Policy and other service-specific policies.

2.1By using SKPHost, the Customer confirms that they have read, understood and agreed to these Terms.

2.2Where a person purchases or operates a Service on behalf of a company, organisation or another person, that person confirms that they possess sufficient authority to accept these Terms on that party’s behalf.

2.3If the Customer does not agree to these Terms, the Customer must not purchase, activate or continue using the Service.

2.4Additional terms may apply to specific products and will form part of the agreement where properly disclosed.

3.1Customers must provide accurate, current and complete information during registration, ordering, verification and continued use.

3.2Customers must not knowingly provide a false identity, fabricated address, unauthorised identity document, misleading contact information or other materially inaccurate information.

3.3Customers are responsible for keeping their registered email address, phone number, billing information and other relevant details current.

3.4SKPHost may request reasonable supporting information where necessary to verify identity, ownership, payment or account authority.

3.5Materially false or unverifiable information may result in an order being held, rejected, restricted or terminated, subject to applicable law.

4.1Customers are responsible for maintaining the confidentiality of their passwords, authentication credentials, API credentials and other account-access information.

4.2Customers must take reasonable precautions to prevent unauthorised access.

4.3Customers should notify SKPHost promptly after becoming aware of suspected unauthorised access or account compromise.

4.4SKPHost may require additional identity or ownership verification before processing security-sensitive requests.

4.5Sharing credentials with another person is at the Customer’s risk unless that person is an authorised representative.

4.6SKPHost may temporarily restrict sensitive account actions where reasonably necessary to investigate suspected account takeover or unauthorised access.

6.1Submission of an order does not automatically require SKPHost to accept or activate that order.

6.2Orders may undergo KYC, payment, fraud, abuse, security and availability checks.

6.3SKPHost may reasonably hold an order while required verification is pending.

6.4An order may be rejected where there is a reasonable concern involving fraud, identity, abuse, legal compliance, payment validity or service availability.

6.5Payment alone does not override mandatory verification requirements.

7.1Activation time depends on the product, payment confirmation, KYC, provisioning requirements and infrastructure availability.

7.2Any activation or provisioning time shown by SKPHost should be treated as an estimate unless expressly stated otherwise.

7.3Manual verification may delay provisioning.

7.4Customers should not consider a Service active until activation or provisioning has been completed.

8.1Product features, resources and technical specifications are determined by the plan or configuration purchased.

8.2Infrastructure specifications may differ according to product, server and location.

8.3SKPHost may use third-party data centres, networks, software and infrastructure providers to deliver Services.

8.4Features advertised for one product must not be assumed to apply to another product.

9.1Shared Hosting operates in an environment where infrastructure resources are shared between multiple customers.

9.2Customers must operate workloads suitable for a shared hosting environment.

9.3A workload materially affecting server stability, security or other customers may be restricted.

9.4Available storage, resource usage, account features and other limits depend upon the purchased plan.

9.5“Unmetered” or similar terminology does not mean that infinite computing resources are available.

10.1WordPress Hosting is intended primarily for WordPress-based websites.

10.2Third-party themes, plugins, extensions and custom code remain subject to their own developers and licences.

10.3SKPHost does not guarantee compatibility of every plugin, theme or external integration with every hosting environment.

10.4Customers are responsible for lawful licensing and use of commercial software installed by them.

11.1FFmpeg Hosting may include FFmpeg and related media-processing capabilities according to the purchased plan.

11.2Availability of media-processing software does not authorise copyright infringement or unlawful downloading, conversion or distribution of content.

11.3Customers are responsible for ensuring that they have the necessary rights or lawful authority to process their content.

11.4FFmpeg and related utilities may be subject to technical and resource limitations applicable to the hosting environment.

12.1A reseller is responsible for its own customers and customer relationships.

12.2Resellers must ensure that downstream users comply with applicable SKPHost policies.

12.3A reseller’s customer does not automatically become a direct contractual customer of SKPHost.

12.4Resellers remain responsible for promises, billing arrangements and commercial representations made independently to their customers.

12.5Serious abuse originating from a reseller account may result in action against the affected reseller service.

13.1WordPress Reseller Hosting is subject to both WordPress Hosting and Reseller Hosting requirements where applicable.

13.2Resellers are responsible for customer-created WordPress installations, themes, plugins and customisations.

13.3SKPHost does not become responsible for third-party applications merely because they are installed on SKPHost infrastructure.

14.1FFmpeg Reseller Hosting is subject to applicable FFmpeg and Reseller Hosting provisions.

14.2Resellers must ensure their customers use media-processing facilities lawfully.

14.3The reseller remains responsible for managing its downstream customer accounts.

15.1VPS services may provide the Customer with elevated or administrative control.

15.2Customers with root or administrative access are responsible for software, configuration and security within the areas under their control.

15.3CPU, RAM, storage, operating system, networking and management options depend upon the purchased configuration.

15.4Unless expressly included in a managed service, customer-installed software administration remains the Customer’s responsibility.

15.5A compromised VPS may be temporarily isolated where reasonably necessary to protect infrastructure or third parties.

16.1Dedicated Server specifications depend upon the purchased configuration and location.

16.2Processor, storage, network and related specifications are not universal across all SKPHost servers.

16.3Customers with administrative control are responsible for software and configurations within their control unless a specific management service states otherwise.

16.4Hardware maintenance or replacement may occasionally be necessary.

17.1A Service is not considered fully managed merely because SKPHost provides general technical support.

17.2Management responsibilities depend on the purchased plan.

17.3For unmanaged services, operating-system administration, customer applications, configuration and security tasks under Customer control remain the Customer’s responsibility.

17.4Paid management or technical work may be offered separately where available.

18.1Domain registrations and transfers may be subject to rules imposed by registries, registrars and ICANN where applicable.

18.2A domain availability search does not guarantee successful registration.

18.3Customers must provide accurate registrant information where required.

18.4Customers are responsible for monitoring renewal and expiry information.

18.5An expired domain may enter grace, redemption, restoration or deletion processes determined by the relevant provider.

18.6SKPHost cannot guarantee recovery of an expired, deleted or released domain.

18.7Registry or registrar charges may apply to restoration or redemption.

19.1SSL certificates and software licences may be supplied through third parties.

19.2Validation, issuance, renewal and continued availability may depend on the applicable provider.

19.3Vendor terms may apply in addition to these Terms.

19.4SKPHost cannot guarantee that a third-party vendor will permanently continue a particular product or feature.

20.1Migration assistance may be provided for eligible products.

20.2Successful migration depends upon source-host access, compatibility, data size, configuration and technical conditions.

20.3Migration assistance does not guarantee correction of pre-existing website defects.

20.4SKPHost is not responsible for a third-party application becoming incompatible solely because the application itself requires modification.

20.5Customers should verify migrated websites and applications after migration.

21.1Customers are responsible for Customer Content and activities conducted through their Services.

21.2Customers must comply with applicable law.

21.3Customers are responsible for maintaining reasonable security for applications and credentials under their control.

21.4Customers must not intentionally interfere with SKPHost infrastructure or other customers.

22.1SKPHost Services must not knowingly be used for phishing or credential theft; malware or ransomware distribution; botnets; fraud or scams; intentional spam; unauthorised system access; DDoS attacks; malicious network scanning; illegal content; unlawful copyright infringement; child sexual abuse material; sale or distribution of prohibited goods or services; identity theft or impersonation; stolen payment information; or activities intended to facilitate serious unlawful conduct.

22.2The examples above are illustrative and not exhaustive.

22.3SKPHost may investigate credible reports of prohibited activity and take proportionate action where reasonably necessary.

23.1Customers must not conduct attacks against SKPHost or third-party networks.

23.2Unauthorised brute-force activity, packet spoofing, exploitation and malicious scanning are prohibited.

23.3Security testing must be performed only where the Customer has lawful authority.

23.4SKPHost may isolate a compromised service where reasonably necessary to protect infrastructure.

24.1SKPHost Services must not be used for unsolicited bulk messaging contrary to applicable law or policy.

24.2Customers are responsible for lawful mailing-list operation and required recipient consent.

24.3A compromised website or script generating spam may be temporarily restricted.

24.4Repeated or intentional spam may result in suspension or termination.

25.1Customers must possess necessary rights or permissions for Customer Content.

25.2Customers must not knowingly use SKPHost Services to infringe intellectual-property rights.

25.3SKPHost branding, trademarks, website material and proprietary content may not be misrepresented as belonging to another party.

26.1SKPHost may investigate credible copyright, trademark, phishing, fraud, security and other abuse complaints.

26.2Customers may be required to provide a timely response to a complaint.

26.3SKPHost may take proportionate action where reasonably necessary to comply with applicable law, lawful orders or platform requirements.

26.4Repeated or serious violations may result in suspension or termination.

26.5No SKPHost product should be interpreted as providing immunity from applicable law.

27.1Free Hosting is a limited-resource service with a 95% monthly uptime service-level target, subject to the applicable SLA measurement rules and exclusions.

27.2CPU, memory, storage, bandwidth, processes and other resources may be limited. Where usage reaches or repeatedly exceeds the available allocation, the Customer must reduce usage or move to an appropriate paid service, and SKPHost may apply reasonable resource restrictions to protect platform stability.

27.3The Customer is solely responsible for maintaining current independent backups outside the Free Hosting account. Free Hosting is not a backup service and backup availability or restoration is not guaranteed except where mandatory law requires otherwise.

27.4KYC and requested account verification are mandatory for Free Hosting. Activation may be withheld, and an account/service may be restricted or suspended, where verification remains incomplete or cannot reasonably be validated.

27.5Where Free Hosting is suspended for KYC, abuse, security, excessive resource usage or another policy issue, reinstatement is not automatic. The underlying issue and requested corrective action must first be resolved before restoration may be reviewed.

27.6The Customer remains responsible for lawful content, software, credentials, configurations, updates and use of the service. To the maximum extent permitted by law, SKPHost is not responsible for loss caused by Customer-controlled content, unsupported software, compromised credentials, resource exhaustion or failure to maintain independent backups.

28.1The Customer remains responsible for Customer Content uploaded to or processed through the Service.

28.2SKPHost infrastructure must not be treated as the Customer’s only permanent copy of critical information.

28.3Customers should maintain independent copies of important websites, databases, emails, files and configurations.

32.1A restoration request depends upon the existence, availability and integrity of a usable recovery copy.

32.2SKPHost cannot guarantee recovery of every file, database, email, configuration or historical version.

32.3Restoration may return data to an available restore point rather than the exact moment requested by the Customer.

32.4Customers should verify restored data after recovery.

32.5Restoration assistance outside the included scope of a plan may be chargeable where disclosed before the work is performed.

33.1Customer-installed scripts, CMS software, themes, plugins, custom code and third-party applications remain under the Customer’s responsibility except where SKPHost has expressly undertaken management of that component.

33.2A problem caused by customer software does not automatically constitute a server-side fault.

33.3SKPHost may assist with diagnosis but does not guarantee development or repair of third-party software.

34.1Customers are responsible for maintaining reasonable security for software under their control.

34.2Malware detection functionality does not guarantee that every threat will be detected or removed.

34.3A compromised account may be restricted where it presents a material risk.

34.4Customers may be required to remediate vulnerable or compromised software before restrictions are removed.

35.1Customers must use resources in a manner appropriate to the purchased product.

35.2“Unmetered” bandwidth or similar features do not represent unlimited CPU, RAM, disk I/O, processes or other finite infrastructure resources.

35.3SKPHost may contact a Customer whose workload materially affects platform stability.

35.4Where reasonably necessary, SKPHost may restrict an abusive workload or require migration to a more suitable product.

36.1Where DDoS or other security protection is provided, it reduces certain risks but does not guarantee immunity from every attack.

36.2Protection capability may vary according to server, location, network and Service.

36.3SKPHost may temporarily filter, reroute, isolate or restrict traffic where reasonably necessary to protect infrastructure.

37.1Customers are charged according to the price displayed for the applicable order, invoice or renewal.

37.2Promotional pricing may differ from renewal pricing.

37.3SKPHost may change future prices.

37.4A future price change does not ordinarily alter a billing period that has already been paid, except where correction or mandatory law requires otherwise.

38.1Applicable taxes may be charged where required by law.

38.2Customers must provide accurate billing and tax information.

38.3Invoice tax information will be based on the transaction and information available to SKPHost.

39.1Customers must pay invoices by the applicable due date.

39.2Payment may be subject to verification.

39.3Payment confirmation does not validate a fraudulent, unauthorised, reversed or otherwise invalid transaction.

39.4Customers should review invoices before completing payment.

39.5Customers should promptly contact SKPHost if they believe an invoice is incorrect.

40.1Services requiring renewal must be renewed according to their billing cycle.

40.2Customers are responsible for monitoring renewal and expiry dates.

40.3Renewal pricing may differ from the Customer’s original promotional or introductory price.

40.4Failure to renew may result in suspension, expiry or termination.

41.1Services with unpaid overdue invoices may be restricted or suspended.

41.2Continued non-payment may result in termination.

41.3Restoration after payment depends upon whether the Service and its data remain available.

41.4Payment of an old invoice does not guarantee restoration after a Service has already been terminated and its data removed.

42.1SKPHost may verify transactions where there is a reasonable fraud or payment-security concern.

42.2Payment-source information may be compared with account and KYC information where legally permissible and reasonably necessary.

42.3Suspected stolen payment instruments or fraudulent transactions may result in an order being held or rejected.

42.4Deliberately forged payment evidence may result in account action.

43.1Customers should contact SKPHost where they believe a payment or invoice is incorrect.

43.2A chargeback does not automatically mean that the Customer committed fraud.

43.3SKPHost may investigate a disputed, reversed or unauthorised transaction.

43.4Services associated with a disputed transaction may be reasonably restricted during investigation where payment for the Service is no longer confirmed.

43.5Nothing in this section removes rights available under applicable law or through the relevant payment provider.

44.1Customers may request cancellation through the applicable SKPHost process.

44.2Cancellation does not automatically result in a refund.

44.3Customers should secure required Customer Content before cancellation or expiry.

44.4Cancellation may result in the Service and associated data becoming unavailable.

46.1SKPHost may reasonably suspend or restrict a Service for non-payment, incomplete or failed KYC, serious security threats, suspected fraud requiring investigation, abuse, material policy violations, legal requirements, infrastructure protection or serious prohibited activity.

46.2Where practical and appropriate, SKPHost may provide notice before suspension.

46.3Immediate action may be taken where delay would create a material security, legal or infrastructure risk.

47.1SKPHost may terminate a Service for material or repeated violation of these Terms.

47.2Serious unlawful activity, fraud, malicious attacks or threats to infrastructure may justify immediate termination where permitted by applicable law.

47.3Termination does not automatically create refund eligibility.

47.4Customers remain responsible for charges validly incurred before termination.

48.1Customers must retrieve required Customer Content before expiry, cancellation or termination whenever reasonably possible.

48.2SKPHost does not guarantee indefinite retention of Customer Content after termination or expiry.

48.3Data may become permanently unavailable following termination.

48.4Payment after deletion does not guarantee data recovery.

48.5SKPHost should not be treated as permanent archival storage for an expired or terminated Service.

49.1SKPHost may perform maintenance, upgrades, security work and infrastructure changes.

49.2Where reasonably practical, planned work expected to materially affect Services may be communicated in advance.

49.3Emergency maintenance may occur without advance notice where necessary to protect infrastructure or customers.

50.1Hosting and internet services can be affected by hardware, software, networks, attacks, maintenance and third-party infrastructure.

50.2No universal uptime percentage should be inferred from these Terms unless a specific Service expressly includes such a commitment.

50.3Temporary interruption does not automatically establish refund eligibility.

50.4Any applicable service-level commitment must be determined by the specific product or agreement containing it.

51.1SKPHost may rely on data centres, upstream networks, registries, software vendors, payment providers and other third parties.

51.2Third-party changes or outages may affect a Service.

51.3SKPHost will not represent that it controls an independent provider where it does not.

51.4Where reasonably possible, SKPHost may work with relevant providers to restore affected Services.

52.1SKPHost may update infrastructure, software, interfaces or service features for security, operational or technical reasons.

52.2SKPHost will seek to avoid unnecessary material disruption.

52.3Material changes will be communicated where required by applicable law or contractual commitment.

53.1SKPHost provides support according to the scope of the purchased Service.

53.2Hosting support does not automatically include software development, debugging of custom code or administration outside the purchased support scope.

53.3SKPHost may request information reasonably required to diagnose an issue.

53.4Resolution time varies according to the nature and complexity of the issue.

54.1Customers should provide accurate technical information when requesting support.

54.2Customers must not intentionally provide false diagnostic information.

54.3Where Customer action is required, resolution may remain pending until the Customer provides the necessary access or information.

55.1Personal information will be handled according to the SKPHost Privacy Policy and applicable law.

55.2Information may be processed where necessary for account administration, service delivery, KYC, security, fraud prevention, billing, compliance and support.

55.3Customers should provide sensitive identity information only through authorised SKPHost channels.

55.4Detailed privacy practices should be read in conjunction with the SKPHost Privacy Policy.

56.1SKPHost may respond to valid legal processes, court orders or lawful requests from competent authorities as required by applicable law.

56.2SKPHost will not voluntarily represent an informal request as a legally binding order.

56.3Where legally permitted and appropriate, requests may be reviewed for validity and scope.

57.1SKPHost may investigate credible reports of fraud, abuse, compromise or policy violation.

57.2Investigation may include reviewing information reasonably necessary to identify the affected account, service or activity, subject to applicable law and privacy obligations.

57.3Temporary restrictions may be imposed where reasonably necessary to prevent continuing harm.

58.1SKPHost does not warrant that every third-party application, plugin, theme, API or script will operate without error.

58.2Customer software errors do not automatically establish failure of SKPHost infrastructure.

58.3Compatibility requirements remain the Customer’s responsibility unless SKPHost expressly confirms otherwise.

59.1SKPHost will provide Services with the commitments expressly stated for the applicable product.

59.2No Service should be interpreted as guaranteeing that internet operations will always be uninterrupted, completely secure or error-free.

59.3Nothing in these Terms excludes warranties or statutory rights that cannot legally be excluded.

60.1To the maximum extent permitted by applicable law, SKPHost will not be liable for indirect, incidental, special or consequential losses arising from use or inability to use a Service.

60.2Customers are responsible for determining whether a Service is suitable for their business, technical and data-protection requirements.

60.3SKPHost will not be responsible for failures originating solely from Customer-controlled software, configuration, credentials or unlawful activity.

60.4Where Customer data could reasonably have been protected by maintaining an appropriate independent backup, the Customer’s failure to maintain such a copy may be relevant when determining responsibility for resulting loss.

60.5Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

61.1To the extent permitted by applicable law, the Customer is responsible for claims arising from the Customer’s unlawful content, infringement of third-party rights, misuse of Services or material violation of these Terms.

61.2Nothing in this section requires a Customer to indemnify SKPHost for liability that applicable law does not permit SKPHost to transfer.

62.1Subject to applicable law, SKPHost will not be responsible for delay or failure caused by circumstances beyond its reasonable control.

62.2Such circumstances may include natural disasters, war, civil disturbance, government action, widespread internet or power failures, major upstream network incidents and other comparable events beyond reasonable control.

62.3SKPHost may take reasonable steps to mitigate the impact where practicable.

63.1The verified account holder will ordinarily be treated as the primary account owner, subject to applicable law and satisfactory verification.

63.2Payment of an invoice alone may not be sufficient proof of account ownership.

63.3SKPHost may request KYC and other supporting evidence before making sensitive ownership changes.

64.1Transfer of account ownership may require verification from the existing and proposed account holder.

64.2SKPHost may decline a transfer where ownership cannot reasonably be established.

64.3Outstanding invoices, abuse investigations or security concerns may need to be resolved before transfer.

65.1SKPHost may update these Terms to reflect changes in Services, business operations, security requirements or applicable law.

65.2Updated Terms will display a revised “Last Updated” date.

65.3Material changes will be communicated where required by applicable law.

65.4Continued use after an update will constitute acceptance only to the extent permitted by applicable law.

66.1The SKPHost Refund Policy, Privacy Policy, Acceptable Use Policy and applicable service-specific policies form part of these Terms where properly incorporated.

66.2Product-specific conditions may supplement these Terms.

66.3Where two provisions conflict, applicable mandatory law takes priority, followed by any clearly identified service-specific terms intended to govern that particular matter.

67.1If any provision is held invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

67.2An invalid provision should be interpreted or limited, where legally possible, in a manner closest to its lawful intended purpose.

68.1Failure by SKPHost to immediately enforce a provision does not automatically waive the right to enforce it later.

68.2A waiver relating to one matter does not automatically constitute a waiver relating to another matter.

69.1These Terms, applicable order information, invoices and incorporated policies constitute the agreement governing the relevant Service.

69.2Informal communications do not amend these Terms unless they constitute an authorised contractual modification.

71.1Questions regarding these Terms or SKPHost Services may be submitted through official support channels.

71.2SKPHost Web Solution — Koderma, Jharkhand, India. Email: support@skphost.net. Phone / WhatsApp: +91 77830 26526.

71.3Customers should not send identity documents through unofficial social-media accounts or other unapproved channels.

72.1The Customer has read and understood these Terms.

72.2KYC and requested identity/account verification are mandatory. Failure or refusal to complete required verification may result in activation being withheld or the affected account/service being restricted or suspended until the verification issue is resolved, subject to applicable law.

72.3The Customer is responsible for lawful use of the Service.

72.4Hosting resources and technical specifications vary according to the purchased product.

72.5The Customer is primarily responsible for maintaining independent backups of important data.

72.6Included backup facilities, where provided, are limited according to the applicable plan.

72.7Enhanced Backup Plans may require an additional charge.

72.8Cancellation does not automatically create refund eligibility.

72.9Third-party software problems are not automatically SKPHost server faults.

72.10Applicable SKPHost policies form part of the overall service agreement where incorporated.

72.11SKPHost shared licences are third-party/shared licensing services, are not vendor-issued official licences and are not verifiable as an official purchase on the original software provider’s website. Activated licences are non-refundable, subject to mandatory applicable law.

72.12To the maximum extent permitted by applicable law, the Customer remains responsible for Customer Content, software, credentials, configurations, lawful use, resource consumption and maintaining independent backups. Nothing in these Terms excludes responsibility that SKPHost cannot lawfully exclude.