WHY WE VERIFYTrust starts with a verified account
KYC and identity/account verification are mandatory for SKPHost customers. Verification helps protect accounts and infrastructure, reduce fraud and maintain reliable subscriber information.
Legal accuracy: This Policy does not claim that Indian law universally requires Aadhaar from every hosting customer. Verification methods and requirements are applied according to the service, risk and applicable requirements.
KYC & IDENTITY VERIFICATIONPurpose, Verification & Indian Framework
Sections 1–15
01Mandatory KYC Requirement
# 1.1SKPHost provides hosting and internet infrastructure services. KYC and identity/account verification are mandatory conditions of using SKPHost services. Customer verification helps maintain accurate subscriber information, reduce fraudulent or anonymous misuse, protect infrastructure, investigate cyber-security incidents and respond to valid legal or regulatory requirements.
Key pointKYC is an identity and account-verification control. It does not mean that every customer is suspected of wrongdoing.
2.1KYC helps SKPHost verify account ownership, reduce fraudulent orders, investigate payment or ownership disputes, identify compromised accounts, respond to phishing, malware, spam or network abuse, and maintain reliable customer records.
Key pointVerification also helps prevent another person from opening or controlling a service using false or unauthorised identity information.
03Indian Cyber-Security Framework
# 3.1CERT-In issued Cyber Security Directions on 28 April 2022 under Section 70B(6) of the Information Technology Act, 2000. The official CERT-In materials specifically address a mechanism for validation of subscriber/customer details by Data Centres, VPS providers, Cloud Service providers and VPN Service providers.
Key pointSKPHost uses customer verification as part of its security, fraud-prevention and compliance framework. The precise requirements applicable to a service can depend on the service and applicable law.
04Information Technology Act, 2000
# 4.1The Information Technology Act, 2000 provides the statutory framework for electronic records, cyber security and CERT-In. Section 70B establishes CERT-In as the national agency for cyber incident response and provides for directions relating to cyber-security matters.
Key pointThe Act’s definition of “intermediary” expressly includes web-hosting service providers.
05Information We May Verify
# 5.1Depending on the service and risk, SKPHost may verify the customer’s name, contact information, address, account ownership, payment-related identity information, business details and an accepted identity document or other verification evidence.
Key pointSKPHost may request only the information reasonably relevant to the verification purpose and applicable requirements.
06Accepted Verification Documents
# 6.1SKPHost may accept Aadhaar, PAN, Passport, Driving Licence, Voter ID or another government-issued or otherwise accepted verification document, depending on the verification method and service requirements.
Key pointAadhaar is not described by this Policy as the only legally permitted identity document for every SKPHost service.
07Customer Responsibility
# 7.1Customers must provide genuine, accurate and current information and must use only documents they are lawfully authorised to provide. Forged, altered, stolen, misleading or unauthorised identity documents are prohibited.
Key pointThe customer is responsible for the accuracy and authenticity of information submitted for verification.
08KYC Before or During Service
# 8.1SKPHost may require completion of KYC before activation and may require verification or re-verification during an order review or while a service is active. A customer who does not complete requested KYC or re-verification within the stated or reasonable period may have activation withheld or the affected account/service restricted or suspended, subject to applicable law.
Key pointAn order or service may remain pending or restricted while required verification is incomplete or cannot reasonably be validated.
9.1Successful verification does not prevent SKPHost from requesting re-verification when account ownership changes, material information conflicts, a payment or security risk arises, abuse is investigated, or updated verification is reasonably required.
Key pointRe-verification helps protect both the legitimate account holder and SKPHost infrastructure.
10Business & Reseller Accounts
# 10.1For companies, organisations and reseller accounts, SKPHost may request information concerning the business and the authorised representative acting for it.
Key pointResellers remain responsible for their own downstream customers in accordance with the Terms & Conditions and Acceptable Use Policy.
11Fraud, False KYC & Identity Misuse
# 11.1SKPHost may reject an order or restrict, suspend or terminate an affected service where verification information is forged, materially false, stolen, unauthorised or cannot reasonably be validated, subject to applicable law and SKPHost policies.
Key pointSuccessful KYC does not guarantee that an order or service will be approved where other legitimate security, payment or policy concerns exist.
12Privacy & Security of KYC Data
# 12.1KYC information is processed for identity verification, account security, fraud and abuse prevention, incident investigation and applicable compliance purposes. Access should be limited to authorised purposes and handled in accordance with the SKPHost Privacy Policy and applicable law.
Key pointCustomers should submit identity information only through an SKPHost-authorised verification channel.
13Retention & Legal Requests
# 13.1Verification records are retained according to the type of record, purpose and applicable requirements. For relevant Data Centre, VPS, Cloud Service and VPN Service providers, the CERT-In Cyber Security Directions of 28 April 2022 specify that the listed subscriber/customer information must be maintained for five years or longer where mandated by law after cancellation or withdrawal of registration, as applicable.
Key pointOther records may have different retention periods. SKPHost does not apply an invented single retention period where a different legal or operational requirement applies.
14Official Government References
# 14.1The official documents below are provided so customers can review the relevant Indian statutory and cyber-security framework directly from Government sources.
Key pointThese links are references to official Government material; this Policy does not replace the text of applicable law or regulatory directions.
OFFICIAL SOURCESVerify the legal references yourselfOpen the original Government of India sources below to review the cited directions and legislation directly.
15.1SKPHost may update this Policy when its verification processes, services, security requirements or applicable legal requirements change. The latest revision date will be shown on this page.
Key pointQuestions about verification can be submitted through the SKPHost Support Page.
END OF KYC & IDENTITY VERIFICATION POLICYNeed help with verification?
Use the SKPHost Support Page for KYC or account-verification assistance.
