Clear rules for cancellations, the 7 Days Money Back, non-refundable services, refund reviews and payment disputes.
This Refund & Cancellation Policy (“Policy”) governs cancellation and refund requests for products and services purchased directly from SKPHost Web Solution (“SKPHost”). This Policy forms part of the SKPHost Terms & Conditions.
Sections 1–20
1.1Refund consideration is available only for Shared Hosting, WordPress Hosting, FFmpeg Hosting, Reseller Hosting, WordPress Reseller Hosting and FFmpeg Reseller Hosting (“Eligible Hosting Services”).
1.2Refund eligibility depends on the service purchased, activation date, request time, cancellation reason and compliance with this Policy.
1.3Cancellation of a service does not automatically create a right to a refund.
2.1An Eligible Hosting Service may be cancelled for a refund request within 7 calendar days of its initial activation, including where the Customer simply decides not to continue with the service.
2.2A server-side technical fault is not required for an otherwise eligible request submitted within the seven-day period.
2.3The seven-day period begins when SKPHost marks the service active or sends the activation notice, whichever occurs first, and does not restart after renewal, upgrade, downgrade, migration or configuration change.
2.4The request must be submitted through the registered client account within the seven-day period and identify the affected service and invoice.
2.5Disabling automatic renewal, deleting content or ceasing to use the service does not itself constitute a cancellation or refund request.
3.1The 7 Days Money Back applies to the Eligible Hosting Services identified in Section 1 for their initial paid term, provided a valid request is submitted within 7 calendar days of initial activation.
3.2The policy covers an eligible change-of-mind request; the Customer does not need to prove an SKPHost infrastructure fault.
3.3Non-refundable services, renewals, add-ons, licences, domains, SSL certificates, VPS, Dedicated Servers and other exclusions stated in this Policy are not converted into refundable products by this section.
3.4Refund eligibility may be denied where the account or service is involved in fraud, abuse, prohibited activity, material policy violation, false information, chargeback abuse or failure to complete mandatory KYC, to the extent permitted by applicable law.
3.5Once a full refund is approved, SKPHost may terminate the refunded service and associated access. The Customer is responsible for taking any required backup before requesting cancellation.
4.1A refund under the 7-day provision does not apply where SKPHost verifies that the hosting infrastructure is operating correctly and the issue originates outside SKPHost-controlled infrastructure.
4.2Examples include WordPress or another CMS, themes, plugins, scripts, custom code, PHP/application code, database queries, customer configuration, customer-created DNS settings, third-party APIs, integrations, unsupported or incompatible software, or another third-party service or provider.
4.3A feature expected by the Customer but not included or advertised with the purchased plan does not constitute a server-side fault.
4.4SKPHost may assist with diagnosis where appropriate, but does not guarantee or assume responsibility for repairing third-party software.
5.1Subject to mandatory applicable law, VPS, Dedicated Servers, domain registrations, renewals and transfers, SSL Certificates, software licences, paid add-ons, additional paid Backup Plans and other third-party products identified as non-refundable before purchase are non-refundable once ordered.
5.2The 7-day cancellation and money-back period does not apply to these Non-Refundable Services.
5.3Non-Refundable Services remain non-refundable even when cancelled within seven days, subject to mandatory applicable law.
5.4Immediate cancellation after ordering, provisioning or activation does not itself create refund eligibility for a Non-Refundable Service.
6.1The refund periods apply from the initial activation of an Eligible Hosting Service and do not restart on renewal.
6.2Upgrade, downgrade, configuration change or migration of an existing service does not automatically create a new refund period.
6.3Customers are responsible for cancelling services they no longer require before renewal is processed.
6.4Disabling automatic renewal does not create a refund entitlement for an already processed renewal.
7.1Customers are responsible for confirming that the selected hosting service supports their required software, resources and technical requirements.
7.2Migration assistance does not guarantee that every website, application, script, plugin or configuration will operate without modification after migration.
7.3Problems caused by pre-existing website defects, corrupted source data, incompatible software, source-provider restrictions or third-party applications do not automatically constitute SKPHost infrastructure faults.
8.1The Customer remains responsible for maintaining independent and current copies of websites, databases, emails, files and configurations.
8.2Any backup functionality included with a hosting plan is limited by the applicable plan’s frequency, retention, storage and recovery provisions.
8.3Additional Backup Plans are separately chargeable where available and are non-refundable once ordered.
8.4Submission or approval of a cancellation or refund request does not guarantee continued retention or recovery of Customer data. Customers should retrieve required data before cancellation or termination whenever reasonably possible.
9.1SKPHost may verify account ownership, KYC information, invoice information and payment details before approving or processing a refund.
9.2To the extent permitted by applicable law, a refund may be refused where the relevant account, order, payment or service involves fraud or attempted fraud, false or forged KYC, an unauthorised payment, an unresolved chargeback or payment reversal, refund abuse, illegal or prohibited content/activity, a material policy violation, a material security risk, malicious activity, or suspension or termination for cause.
9.3A service suspended or terminated for cause does not automatically become eligible for a refund merely because the Customer can no longer use the service.
9.4Nothing in this section removes any refund or consumer right that applicable mandatory law requires SKPHost to provide.
10.1Genuine duplicate or excess payments are handled separately from ordinary service-cancellation requests.
10.2The Customer should promptly provide the relevant invoice and transaction details.
10.3SKPHost may verify billing and payment records before correcting or refunding a duplicate or excess payment.
11.1A refund request must be submitted through the Customer’s registered SKPHost client account using the applicable cancellation or support process.
11.2The request should include the Invoice Number, Service Name, Domain or Service Identifier, reason for cancellation and relevant technical evidence where the request concerns an infrastructure issue.
11.3The time at which SKPHost receives the valid request through the approved channel will normally determine compliance with the applicable refund period.
11.4Reporting a technical issue to support does not automatically constitute a refund request unless the Customer clearly requests cancellation/refund through the applicable process.
12.1Submission of a refund request does not constitute automatic approval.
12.2SKPHost may review the service category, activation date, request timestamp, payment status, KYC/account verification, technical evidence and troubleshooting history.
12.3SKPHost may verify the request, activation date, service eligibility, payment status, KYC status and applicable exclusions before approval.
12.4A request may be declined where it falls outside the seven-day period, concerns a Non-Refundable Service, falls within an exclusion in this Policy, or is associated with fraud, abuse, material policy violation or failure to complete mandatory verification, subject to applicable law.
13.1An approved refund will normally be based on the amount actually paid for the eligible refundable service.
13.2Non-refundable products or services contained in the same order are not automatically included in the refund.
13.3Where a promotional discount was applied, the refundable amount will be based on the eligible amount actually paid rather than the standard undiscounted price.
13.4Where reasonably possible, an approved refund will be returned to the original payment method.
13.5SKPHost may require additional verification where returning funds to the original payment source is not technically possible.
13.6After SKPHost initiates an approved refund, settlement time may depend on the bank, UPI provider, card network, payment gateway or other financial institution.
14.1Before initiating a chargeback or payment dispute, the Customer is required to first contact SKPHost Support and use the applicable SKPHost cancellation, billing-dispute and refund process, giving SKPHost a reasonable opportunity to investigate and resolve the matter.
14.2A Customer should not use a chargeback as a substitute for submitting a refund request under this Policy.
14.3Where a Customer initiates a chargeback without first using the applicable SKPHost support/refund process, SKPHost may contest the chargeback and provide the payment provider with relevant lawful records relating to the order, service, account, communications, activation and transaction.
14.4A direct or pending chargeback does not constitute an approved SKPHost refund request and does not itself create refund eligibility under this Policy.
14.5Where a chargeback or payment reversal results in the applicable service no longer being paid for, SKPHost may suspend or restrict the affected service while the payment dispute is unresolved, subject to applicable law.
14.6A chargeback is not automatically treated as fraud. Fraudulent, knowingly false, abusive or repeated payment disputes may result in additional verification, service restrictions or refusal of future orders where permitted by law.
14.7Nothing in this section restricts any statutory or payment-provider dispute right that cannot lawfully be waived or excluded.
15.1This Policy is intended to provide a fair remedy and not repeated temporary or free use of SKPHost services.
15.2SKPHost may review repeated patterns of purchasing, cancelling and requesting refunds.
15.3False technical claims, manipulated evidence or deliberate abuse of the refund process may result in rejection of the request, additional verification, account restrictions or refusal of future orders, where permitted by law.
16.1Where a full refund is approved, SKPHost may terminate the refunded service.
16.2The Customer should retrieve required data before cancellation wherever possible.
16.3Approval of a full refund does not entitle the Customer to continue using the refunded service.
17.1Nothing in this Policy is intended to exclude, restrict or waive any statutory or consumer right that cannot lawfully be excluded, restricted or waived.
17.2Where a provision of this Policy conflicts with mandatory applicable law, the mandatory legal requirement will apply to the extent of that conflict.
18.1SKPHost may update this Policy to reflect changes in services, payment processes, business operations or applicable law.
18.2The latest published version will display its Last Updated date.
18.3Any change will remain subject to applicable mandatory law.
19.1This Policy is governed by the laws of India.
19.2Subject to mandatory applicable law, disputes arising out of or relating to this Policy shall be subject to the competent courts located in Koderma, Jharkhand, India, consistently with the SKPHost Terms & Conditions.
19.3Nothing in this section removes a jurisdiction or remedy that applicable mandatory law does not permit the parties to exclude.
20.1Refund and cancellation requests must be submitted through the registered SKPHost client account using the applicable support or cancellation process.
20.2General refund-related assistance is available at support@skphost.net and +91 77830 26526.
20.3Sensitive KYC or payment information should only be submitted through authorised SKPHost channels.
Submit the request through your registered SKPHost client account. For general assistance, contact official SKPHost support.
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